Delivery & Returns Policy

We aim to provide a smooth, reliable, and transparent shopping experience. Please review our delivery and returns policy carefully before placing an order.

Delivery Policy

Order Processing Time

• All orders are processed within 24–48 working hours after confirmation.
• Orders placed on Sundays or public holidays are processed on the next working day.

Shipping Timeline

• Metro Cities: 3–5 business days
• Non-Metro / Tier 2 & 3 Cities: 5–8 business days
• Remote Locations: Up to 10 business days

Delivery timelines may vary due to weather conditions, courier delays, or unforeseen circumstances.

Shipping Charges

• Free Shipping on orders above ₹999/-
• A flat shipping charge of ₹100/- applies to orders below the free-shipping threshold.

Order Tracking

Once your order is shipped, you will receive a tracking link via Email / WhatsApp to monitor your delivery status in real time.

Returns & Exchange Policy

We want you to love what you wear. If something doesn’t feel right, we’re here to help.

Return / Exchange Eligibility

• Returns or exchanges are accepted within 7 days of delivery
• Items must be:
  • Unused and unwashed
  • In original condition
  • With all tags and packaging intact

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or exchange:

• Innerwear
• Lingerie
• Socks
• Accessories
• Items purchased during clearance or sale (unless damaged or incorrect)

How to Initiate a Return or Exchange

1. Contact our support team within 7 days of delivery
2. Share your Order ID, reason for return, and product images (if required)
3. Once approved, we will arrange a pickup or guide you through the return process
4. After quality inspection, your exchange or refund will be processed

Refund Policy

• Refunds are processed within 5–7 business days after the returned item passes inspection
• Refunds are credited to the original payment method
• For Cash on Delivery (COD) orders, refunds are issued via bank transfer or store credit

Shipping charges (if any) are non-refundable, unless the return is due to our error.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

• Contact us within 48 hours of delivery
• Share clear photos or an unboxing video
• We will arrange a free replacement or full refund at no extra cost

Cancellation Policy

• Orders can be cancelled only before shipment
• Once shipped, cancellations are not possible
• Refused COD deliveries may be restricted from future COD orders

Need Help?

For any questions related to delivery, returns, or exchanges, please contact us:

• Email: support@cherrychic.in
• WhatsApp: +91 9999-999-999
• Working Hours: Monday to Saturday, 10 AM – 6 PM