Last Updated: July 2026

Welcome to Vihana Divine Mart. By accessing or using our website (www.vihanadivinemart.com), you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. Acceptance of Terms

By using this website, you agree to comply with these Terms & Conditions, our Privacy Policy, Refund & Return Policy, and Shipping Policy. If you do not agree with any part of these terms, please do not use our website.

2. About Vihana Divine Mart

Vihana Divine Mart is an online store offering handcrafted Laddu Gopal dresses (Poshak), Mukuts, Jewellery, Jhulas, Singhasans, Bansuris, and other devotional accessories for worship and festive occasions.

3. Product Information

We strive to ensure that all product descriptions, specifications, prices, and images are accurate.

However:

• Handmade products may have slight variations in colour, design, or finish.
• Product colours may appear slightly different due to monitor or mobile screen settings.
• Product sizes should be checked carefully before placing an order.

These variations are natural and do not constitute manufacturing defects.

4. Pricing

• All prices are displayed in Indian Rupees (INR).
• Prices include applicable taxes unless stated otherwise.
• Shipping charges (if applicable) will be shown during checkout.
• We reserve the right to change prices without prior notice.

5. Orders

Orders are confirmed only after successful payment.

We reserve the right to:

• Cancel any order due to stock unavailability.
• Cancel orders involving pricing errors.
• Refuse suspicious or fraudulent orders.
• Limit quantities purchased per customer.

If your order is cancelled after payment, the full amount will be refunded.

6. Payments

We accept secure online payments through trusted payment gateways.

Accepted payment methods may include:

• UPI
• Debit Cards
• Credit Cards
• Net Banking
• Wallets

Vihana Divine Mart does not store your card or banking information.

7. Shipping

Orders are usually processed within 1–3 business days.

Delivery timelines may vary depending on your location.

Delivery delays caused by courier companies, natural disasters, strikes, or unforeseen circumstances are beyond our control.

8. Returns & Refunds

Please refer to our Refund & Return Policy for complete details.

Generally:

• Damaged or incorrect products must be reported within 48 hours of delivery.
• Products must remain unused and in their original packaging.
• Custom-made or personalised products may not be eligible for return.

9. Intellectual Property

All website content including:

• Images
• Product photographs
• Logos
• Graphics
• Text
• Product descriptions

are the property of Vihana Divine Mart and may not be copied, reproduced, or distributed without written permission.

10. User Responsibilities

While using our website, you agree not to:

• Provide false information.
• Attempt unauthorised access to the website.
• Upload malicious software.
• Misuse or interfere with website functionality.
• Violate applicable laws.

11. Limitation of Liability

Vihana Divine Mart shall not be liable for:

• Indirect or incidental damages.
• Delivery delays caused by courier partners.
• Product colour differences due to screen settings.
• Delays caused by events beyond our control.

Our liability shall not exceed the value of the purchased product.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.

We do not sell or rent customer information to third parties.

13. Governing Law

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts in Mathura, Uttar Pradesh.

14. Changes to Terms

Vihana Divine Mart reserves the right to modify these Terms & Conditions at any time without prior notice.

Updated versions will be published on this page.

15. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Vihana Divine Mart

📍 C-17, Moti Kunj, Mathura, Uttar Pradesh – 281001

📧 support@vihanadivinemart.com

📞 +91 80779 18277

🌐 www.vihanadivinemart.com