Last Updated: July 2026

At Vihana Divine Mart, we strive to deliver every order safely and ensure a smooth shopping experience. Please read our Delivery & Return Policy before placing an order.

Delivery Policy

Order Processing

• Orders are processed within 1–3 business days after successful payment.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• During festivals or promotional periods, processing times may be slightly longer.

Delivery Time

Estimated delivery time:

Delivery timelines are estimates and may vary depending on courier operations.

Shipping Charges

Shipping charges (if applicable) are displayed during checkout before payment.

We may offer Free Shipping on selected products or promotional campaigns.

Order Tracking

Once your order is dispatched, you will receive:

• Order Confirmation
• Tracking Number
• Courier Details

You can track your order using the tracking link provided via email or SMS.

Packaging

All products are carefully packed using secure packaging materials to protect delicate handcrafted items during transit.

Return Policy

We want you to be satisfied with your purchase. If you receive a damaged or incorrect product, we’re here to help.

Return Eligibility

Returns are accepted only if:

• You receive a damaged product.
• You receive the wrong product.
• The product has a manufacturing defect.

To request a return, please contact us within 48 hours of receiving your order.

Non-Returnable Items

Due to the handcrafted and devotional nature of our products, we do not accept returns for:

• Products damaged after delivery.
• Used products.
• Products without original packaging.
• Custom-made or personalised items.
• Minor variations in colour, design, or finishing that naturally occur in handcrafted products.

Return Process

To request a return:

1. Email us at support@vihanadivinemart.com.
2. Mention your Order ID.
3. Share clear photos of the product and packaging.
4. Our support team will review your request within 2–3 business days.
5. If approved, we will provide return instructions.

Refund Policy

After receiving and inspecting the returned product:

• Approved refunds will be processed within 5–7 business days.
• Refunds will be credited to the original payment method.
• Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Exchange Policy

We offer exchanges only for:

• Damaged products
• Defective products
• Incorrect items delivered

Exchange requests must be made within 48 hours of delivery.

Order Cancellation

Orders can be cancelled before dispatch.

Once an order has been shipped, cancellation is not possible.

If you wish to cancel your order, please contact us as soon as possible.

Important Notes

• Slight differences in colour may occur due to screen settings.
• Handcrafted products may have small variations in design or finish, making each item unique.
• Delivery delays caused by courier companies, weather conditions, or unforeseen events are beyond our control.

Need Assistance?

If you have any questions regarding your order, delivery, returns, or refunds, please contact us.

Vihana Divine Mart

📍 C-17, Moti Kunj, Mathura, Uttar Pradesh – 281001

📧 support@vihanadivinemart.com

📞 +91 80779 18277